Privacy Policy

This Privacy Policy explains how Express Marble & Granite, Inc. (“we,” “us,” or “our”) collects, uses, and protects the information you provide when you use our website or contact us for countertop and stone fabrication services.

Information We Collect

When you submit our contact form or request an estimate, we collect the information you provide — typically your name, email address, phone number, and details about your project. We do not collect payment or financial information through this website.

How We Use Your Information

We use your information to respond to your inquiry, prepare estimates, schedule appointments and measurements, and keep you updated about your project. We do not sell your personal information.

SMS / Text Messaging

If you provide your phone number and check the text-messaging consent box on our form, you agree to receive SMS text messages from Express Marble & Granite, Inc. related to your quote, appointment scheduling, project updates, and occasional special offers. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive text messages is not a condition of any purchase.

When you reply STOP, we send one final message confirming that you have been unsubscribed, and you will receive no further text messages from us unless you opt in again. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager, and Google Ads, to understand how visitors use the site and to measure and improve our advertising. These tools may collect information such as your device type, browser, pages viewed, and general location, and they may be used to show you our ads on other websites. You can block or delete cookies through your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout. We do not use cookies or advertising tools to collect or share the mobile phone numbers or text-messaging consent described above.

How We Share Information

We may share your information only with trusted service providers who help us operate our business and communications (for example, our CRM and messaging platform), and only to the extent needed to provide our services. We may also disclose information if required by law. We do not sell your personal information, and, as stated above, we do not share mobile opt-in data for third-party marketing.

Data Retention & Security

We retain your information only as long as needed to serve you and to meet legal or business requirements, and we use reasonable safeguards to protect it. No method of transmission over the internet is 100% secure.

Your Choices

You may request that we update or delete your information, and you may opt out of text messages at any time by replying STOP. To make a request, contact us using the details below.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect information from anyone under 18 years of age, and you must be at least 18 to opt in to text messages.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy, contact Express Marble & Granite, Inc.:
275 Hopping Brook Rd Ste 4, Holliston, MA 01746-1762
Phone: (774) 233-1973
Email: sales@expressmarblegranite.com